Support
We’re a small team and we read every email. The fastest way to reach us is contact@nthcube.com. Please include your iPhone model, iOS version, the Zplity version (Settings, under About), and a short description of what happened.
Common questions
I lost access to my account / can’t sign in.
Your account goes with your email address. Sign in with that address, or with Apple, and your groups will be there. A different address opens a new, empty account.
If you chose Hide My Email when you first signed in with Apple, your account has the address Apple made for you. Sign in with Apple again, with the same Apple ID. Once you’re in, you can switch to your own address in Settings → your name → Change email.
Lost that Apple ID or email? Write to us and we’ll help.
How do friends add me to a group?
By your username. You pick one when you first sign in, and you can see or change it in Settings → your name. Tell a friend your username; when they add you, the group shows up on your Home for you to accept or decline. Your email address is only for signing in, and nobody can find you by it.
How do I delete my account?
Open Zplity → Settings → Delete account. Deletion revokes your session immediately, removes you from your groups (your place in each group stays, without your account, so other members’ balances still add up), and purges your personal record from our database immediately; residual backups roll off within 35 days.
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Zplity → Cancel Subscription. Your Pro features stay active until the end of the current billing period.
I’ve run out of scans. What are scan packs?
Each month comes with scans: 5 on the free plan, 100 on Zplity Pro. Once they’re used, you can buy more in Zplity → Settings → Buy scans: 20 or 60 at a time, as a one-time purchase, not a subscription. Bought scans never expire, and are used only after the month’s scans run out. They’re scans only: a pack doesn’t unlock other Pro features. See the Subscription terms.
The receipt scanner got the items wrong.
Tap any item to edit the name or amount before saving. If a particular receipt comes out badly, please email us a copy. It helps us improve how receipts are read.
Who reads my receipts, and can I turn it off?
Before it reads your first receipt or payment photo, Zplity asks. If you say yes, the photo goes to Google’s Gemini or to OpenAI to be read, and under their paid terms they don’t train on it. You can change your answer any time in Settings → Read receipts with AI. With it off, you type bills in, and a payment photo is kept as proof without being read. See section 4 of the Privacy Policy.
A roommate left the group but their balance is still showing.
That’s by design: we keep the historical balance visible so the remaining members can still settle up what was left to pay before the departure. Once everyone is even, press and hold their name in the group and tap Remove from group.
I need to export my history.
Zplity Pro can export any group as a spreadsheet from the group’s Share menu → Export spreadsheet. Free-tier users can email us and we’ll provide a one-time export of any group they belong to.
When Zplity can’t connect
Your groups and history stay on your phone, and new bills and payments save there and send once Zplity can reach us again. Scanning a receipt and joining a group need a connection. If it stays offline on a good connection, write to us.